Online and mobile bank payments delayed after Reserve Bank outage

An outage of the Reserve Bank’s fast payment system has caused online and mobile banking failures and delays across Australia’s banking system.

The issue on Wednesday night affected the New Payments Platform and Osko payments service, creating flow-on problems for commercial banking transactions.

Banks including Westpac, ANZ and St George tweeted they were still working to process payments that had been delayed or rejected following the outage.

ANZ said all new payments should now be processing as expected and the overnight backlog was being cleared.

“ANZ customers may see delays of up to one to two business days for inward payments from another financial institution,” the bank tweeted.

Westpac and St George said some online or mobile banking payments might take longer to process even though the issue had been resolved.

“We’re working to process the remaining payments as quickly as possible. Customers should not attempt to redo a payment if it is still pending. If customers receive a failed message, they should retry the payment,” Westpac tweeted.

On Thursday morning, the Reserve Bank tweeted it had experienced an “internal system engineering issue” on Wednesday evening that had since been contained.

“Impacted external services are now operational however there has been some delay to overnight processing of payments.”

The Reserve Bank is working with commercial banks to clear the backlog of transactions.

More to come

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